We are proud members of the following organisations and our quality of service is recognised by them.

Belvoir Kettering continues to build better ways of working with both landlords and tenants to improve our service.

We regard every contract as a partnership. We communicate and cooperate regularly with our customers to check that our service meets expectations. Any issues are dealt with swiftly and passionately.

We continuously strive to improve the way we monitor performance delivery. In particular we are committed to reducing disputes. A series of new service performance indicators allows us to improve the way we measure and manage our dispute reduction. Partnership working is therefore essential to achieving our aims.

Investment

Investment is a further key factor in improving service performance and customer service excellence. We continue to make significant investment in staffing, infrastructure and IT. Our investment in new technology will improve access to information on our services and simplify booking of viewings.

Engagement

Effective engagement with our customers is essential to match our services to their needs. As part of our engagement processes we collect feedback on service quality and effectiveness. To achieve this we use a range of methods tailored to local needs. Examples include customer panels, `meet the manager` sessions, `mystery travellers`, customer focus groups and customer opinion surveys.

We will continue to seek new and innovative ways to deliver the best possible customer service.